Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in Saeed Jewelry pieces?
We use high-quality materials including 18k gold plating, sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.
Do you offer a warranty on your jewelry?
Yes, every purchase includes a 12-month warranty covering manufacturing defects. This does not cover accidental damage or natural wear and tear.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that custom-engraved pieces and earrings are final sale for hygiene reasons.
How should I care for my jewelry to prevent tarnishing?
To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the microfiber pouch provided with your order.
Are your diamonds and gemstones ethically sourced?
Absolutely. At Saeed Jewelry, we strictly adhere to the Kimberley Process and work only with suppliers who guarantee conflict-free and responsible mining practices.